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Privacy Policy

Your privacy matters. Learn how we protect your data and maintain HIPAA compliance for patient information.

Effective Date: January 2025
Last Updated: November 15, 2025

1. Introduction

Doctor AI, LLC ("Doctor AI®", "DDxRx®", "ClinicalAssist™", "we", "our", "us") is committed to protecting the privacy, confidentiality, and integrity of personal and clinical information.

This Privacy Policy explains:

  • What data we collect
  • How we use and protect that data
  • Your rights regarding your personal information
  • How AI, robotics, computer vision, and telemedicine systems collect and process data
  • How we maintain HIPAA compliance for patient-related information

This Privacy Policy applies to:

  • Websites (including DDxRx.net, DoctorAI.ai)
  • Web applications
  • Mobile apps
  • Robotic systems (ClinicalAssist™)
  • Remote-control telemedicine modules
  • Fall-Alert™ bed-exit and movement monitoring system
  • Diagnostic AI services (DDxRx® engine)

2. Information We Collect

We collect three categories of data:

2.1 Information You Provide Directly

When you create an account, register, or use our Services, you may provide:

  • Name, email, phone number
  • Medical credentials (if applicable)
  • Practice and facility information
  • Payment and subscription information
  • Patient data entered manually by clinicians
  • Feedback, messages, or support requests
  • Uploaded files, images, audio, or diagnostic inputs
  • Telemedicine interaction data

We do NOT collect unnecessary PHI unless you intentionally input it.

2.2 Information Collected Automatically

Depending on the Services used, we may automatically collect:

(A) Device Information

  • IP address
  • Browser, operating system
  • Mobile device identifiers
  • Login/logoff timestamps
  • Crash logs

(B) Usage Analytics

  • Pages viewed
  • Features accessed
  • Diagnostic tools used
  • AI sessions initiated
  • Robotic interactions (command logs, event logs)

(C) Location Data (If Enabled)

Used strictly for telemedicine routing, device authentication, and security.

2.3 Robotic, Audio, and Video Information (ClinicalAssist™ / Fall-Alert™)

For users of ClinicalAssist™ and Fall-Alert™ systems:

  • Camera video streams used for fall detection, movement analysis, and remote telemedicine.
  • Microphone audio to enable clinician-patient communication and emergency detection.
  • Computer vision outputs (e.g., body position, bed-exit probability).
  • Robot sensor data (infrared, depth sensing, movement logs).

Important:

  • Video/audio may be processed in real-time by AI models but is not stored unless explicitly configured by the healthcare facility.
  • All video/audio transmission is encrypted.
  • Healthcare facilities control recording settings.

3. How We Use Your Information

We use collected information to:

  • Provide, operate, and improve our Services
  • Process transactions and subscriptions
  • Send service updates, security alerts, and administrative messages
  • Respond to support requests
  • Train and improve AI models (using de-identified data only)
  • Comply with legal obligations
  • Detect fraud, security threats, and abuse

4. HIPAA Compliance

For healthcare providers and Business Associates:

  • We maintain appropriate administrative, physical, and technical safeguards
  • Business Associate Agreements (BAAs) are available upon request
  • PHI is encrypted in transit and at rest
  • Access controls and audit logs are maintained
  • Data breach notification protocols are in place

5. Data Security

We implement industry-standard security measures:

  • End-to-end encryption for data transmission
  • AES-256 encryption for stored data
  • Multi-factor authentication
  • Regular security audits and penetration testing
  • Access controls and role-based permissions
  • Secure cloud infrastructure with redundancy

6. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion (subject to legal obligations)
  • Opt-out of marketing communications
  • Export your data
  • Withdraw consent where applicable

7. Contact Us

For privacy-related questions or requests:

Email: contact@ddxrx.net
Phone: (228) 342-6278
Address: 1120 Beach Blvd, Biloxi, MS 39530